APP_NAME=AI Ticket Automation
APP_ENV=dev
DEBUG=true

# Local quick-start uses sqlite. Replace with postgres in shared env.
DATABASE_URL=sqlite+aiosqlite:///./ticket_automation.db

ODOO_BASE_URL=http://i.uhoo.cn
ODOO_CREATE_PATH=/web/dataset/call_kw/helpdesk.ticket/create
ODOO_PARTNER_SEARCH_PATH=/web/dataset/call_kw/res.partner/web_search_read
ODOO_PARTNER_NAME_FIELD=xz_partner_name
ODOO_PARTNER_SEARCH_LIMIT=5
ODOO_SESSION_ID=949edbe1e1401ee66429dcc9cc4cab65dd0bcd0b
ODOO_UID=109
ODOO_ALLOWED_COMPANY_IDS=1
ODOO_ACTION=933
ODOO_MENU_ID=730

AI_PROVIDER=rule

# DeepSeek (optional, for conversational extraction)
DEEPSEEK_API_KEY=sk-6498cd1901c04f4d8bdb7c5c4f798c70
DEEPSEEK_BASE_URL=https://api.deepseek.com
DEEPSEEK_MODEL=deepseek-v4-pro
DEEPSEEK_TIMEOUT_SECONDS=25

# Zhipu AI (GLM-5.1 文字模型 + GLM-ASR-2512 语音识别 + GLM-TTS，备用)
ZHIPU_API_KEY=8ac571d3a2d145b0b22dff1849c71892.HzR88Tc4O5i4vCZA
ZHIPU_BASE_URL=https://open.bigmodel.cn
ZHIPU_ASR_MODEL=glm-asr-2512
ZHIPU_TIMEOUT_SECONDS=60

# Aliyun DashScope (千问文字模型 + Paraformer-v2 ASR + CosyVoice-v2 TTS)
ALIYUN_API_KEY=sk-4368a71023b744bea8d0c8e9b3aec338
ALIYUN_BASE_URL=https://dashscope.aliyuncs.com/compatible-mode/v1
ALIYUN_ASR_MODEL=paraformer-realtime-v2
ALIYUN_TTS_MODEL=cosyvoice-v3-flash
ALIYUN_TTS_VOICE=longanhuan
ALIYUN_TIMEOUT_SECONDS=60
